Solution Engineer - LATAM (Bilingual in Spanish)

We are seeking a Solution Engineer - LATAM to join our team and act as the technical backbone of our regional growth.

In this role, you will work collaboratively with the sales team, engaging directly with customers through calls, events, and in-person meetings to scope, design, and verify complex project builds. Beyond sales support, you will partner with cross-functional teams-such as marketing and product management-to develop high-quality training materials, provide technical insights, and lead technical trainings or webinars for our channel partners.

You are not just a technical expert, but a trusted advisor. By building strong relationships and deeply understanding client needs, you will assist in expanding business opportunities, helping customers optimize their budgets while ensuring their critical data is secured with Synology’s best-in-class solutions.

Responsibilities:

· Customer Technical Consultation: Partner closely with the sales team to engage directly with clients through calls, webinars, or in-person meetings. Actively listen to and analyze customers’ current IT pain points, business objectives, and technical requirements to accurately define project scope

· Solution Architecture Design & Verification: Translate client requirements into robust, customized technical architecture. Lead technical proof-of-concept (PoC) evaluations and validate system designs to ensure high reliability, data security, and seamless deployment

· Product Demonstration & Troubleshooting: Research, test, and master all available Synology product features to perform technical live demonstrations. Collaborate with internal teams to troubleshoot and resolve project-related technical issues

· Market Research: Constantly research and learn about other products and features in the market to stay updated on industry trends and maintain a competitive edge

· Technical Presentation: Act as the primary technical presenter; lead high-impact training sessions for internal teams and host public webinars, workshops, or major events to empower external channel partners

· Content Development & Feedback: Collaborate with cross-functional teams to develop high-quality and professional technical training materials, while providing constructive feedback

Do you have experience in Technical troubleshooting support?, Do you have a Bachelor of Science?, · Native Spanish and professional English fluency (exceptional written and verbal communication skills in both languages)

· Professional Portuguese fluency is a plus

Education:

· Associate’s Degree (A.A.) or equivalent from two-year college is required

· Bachelor’s Degree (B.A./B.S.) from a four-year college or university is preferred, * 3+ years of professional experience in technical pre-sales, solution engineering, or systems engineering, preferably within the IT infrastructure, cloud, or enterprise storage industries

• Proven experience in conducting technical proof-of-concept (PoC) evaluations, validating system architectures, and troubleshooting complex technical issues
• Strong track record of meeting with B2B clients directly to discover pain points, translate business needs into technical designs, and accurately scope project requirements
• Demonstrated ability to act as a technical speaker with experience leading live product demonstrations, hosting webinars, or conducting training sessions
• Solid understanding of enterprise IT landscapes including storage solutions, data backup/recovery, networking, and security
• Passion for hands-on learning with a proactive attitude to master new product and software features
• Experience working directly with channel partners, distributors, or system integrators within the LATAM region is a plus, * What is your level of proficiency in Spanish (Native, Professional Fluent, Conversational Fluent, Intermediate, Basic)?
• What is your expected salary or hourly pay range?
• Will you now or in the future require sponsorship for employment visa status?
• How many years of professional experience do you have in technical pre-sales, solution engineering, or technical consulting?

Education:

• Associate (Required)

Pulled from the full job description

• Referral program
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount, * 401(k) + matching
• Dental, vision, and health insurance
• Life insurance
• Paid time off and parental leave
• Referral program
• Employee discount
• Flexible schedule
• Office lounge & snacks

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Founded in 2000, Synology is a trusted global leader with millions of deployments in NAS, IP SAN, and surveillance solutions. We transform the way users manage data, conduct surveillance, and control networks in the cloud era.

By taking full advantage of the latest technologies, Synology is committed to delivering products with forward-thinking features and best-in-class customer service.