Technical Customer Support Representative

As the Technical Customer Support Representative, the qualified candidate should be motivated, organized, and self-driven. The candidate will have the opportunity to be involved in a growth-stage business with the opportunity for tremendous growth. In addition, on the job product training will be provided. This is a great position for someone who is a natural leader, responsible, highly organized, and enjoys helping others., * Quickly and successfully handle customer requests by managing the support queue

• Help develop systems to better serve our customer base
• Help develop support documentation to better serve new customers
• Gather customer’s information and determine issues by evaluating and analyzing symptoms
• Accurately process & record call transactions using tracking methodology

Do you have experience in Wireless networking?, * Exceptional communication skills (Verbal and written skills)

• Considerable computer/digital technical literacy
• Typing speed minimum of 35 wpm
• Self-starter who is organized and has the mindset to make a difference
• Strong attention to detail and willing to cooperate with others
• Thrives on working in team settings and building positive working relationships that help everyone to achieve goals and business objectives.
• Customer service aptitude
• Trouble shooting aptitude

EXPECTATIONS:

Some technical questions we’d expect the qualified candidate to be able to answer are as follows:

• How do I connect to a Wi-Fi network on a PC?
• What is the difference between static and dynamic in a network?
• If a customer called up and was irate and screaming at you over the phone, how would you handle it?

Pulled from the full job description

• On-the-job training
• Health insurance
• Paid time off

Tecalemit is an industrial equipment manufacturer serving the DEF, fuels, chemicals, and lube/oil sectors. We’re located in Humble, TX, however our company roots stem from Germany. Our passion for excellence and custom solutions extend from end user equipment, to customized bulk dispensing packages, and everything in-between.