Desktop Support Technician

As our Desktop Support Technician for our IT team in Tacoma, you’ll play a key role supporting Psomas employees across assigned regional offices. In this hands-on support position, you’ll provide frontline technical assistance, troubleshoot day-to-day technology issues, and help ensure employees have a reliable and seamless technology experience., As our Desktop Support Technician, you will provide technical support, maintain endpoint systems, and help deliver a dependable and positive user experience across the organization.

• End User Support & Troubleshooting Provide support for desktops, laptops, mobile devices, printers, and peripherals while troubleshooting and resolving hardware, software, connectivity, and printing issues.

• Systems & Application Support Support Microsoft Office 365, Windows 10/11, and common business applications while assisting users with technical questions and issue resolution.

• User Account Administration Manage user onboarding and offboarding activities, password resets, multi-factor authentication, and access-related support tasks.

• Device Deployment & Asset Management Deploy, configure, and maintain endpoint devices while supporting inventory tracking and equipment lifecycle management.

• Documentation & Ticket Management Document incidents, requests, and resolutions within the IT ticketing system to ensure timely communication and issue tracking.

• Team Collaboration & Operational Support Partner with IT and HR teams on equipment rollouts, employee transitions, and other support initiatives while providing occasional after-hours assistance as needed.

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High School Diploma or GED required

• 2+ years of desktop support or helpdesk experience
• Hands-on experience with Windows 10/11, Office 365, and basic Active Directory tasks
• Strong customer service, communication, and time management skills
• Ability to travel between regional offices and provide occasional after-hours support

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Employee stock ownership plan, * Shared Success: An ownership culture that rewards long-term thinking and doing what’s right.
• Retirement Benefits: Company-funded ESOP + 401(k) with immediate match.
• Career Growth: Clear pathways, coaching, training, and professional development opportunities.
• People-First Culture: Collaborative teams that value teamwork and invest in employee success.
• Meaningful Work: Support the technology and systems that help teams successfully deliver impactful projects and services across the organization., * Compensation: $25-$28/hour (depending on experience)
• Time Off: 3 weeks PTO plus 8 paid holidays
• Career Development: Career pathing, ongoing training, and professional development opportunities
• Total Rewards: Comprehensive medical, dental, and vision coverage for employees and qualifying family members, along with employee ownership and retirement benefits.