Sr. Configuration Manager

Concept Solutions is seeking a Sr. Configuration Manager to collaborate with cross-functional teams, leverage modern tools like ServiceNow, and make a measurable impact in a high-visibility environment for the FAA’s ITIPSS I&O program. This position is responsible play a critical part in supporting enterprise-level IT change and configuration management for a federal customer-ensuring stability, efficiency, and continuous improvement across systems.

Change & Configuration Management

• Lead and support enterprise IT change and configuration management activities
• Process and manage change requests using ServiceNow and SharePoint (KSN forms)
• Guide change requests through established governance and approval workflows
• Partner with federal leadership to support and enhance automated change management tools

Process Improvement & Documentation

• Identify gaps in current processes and recommend practical, scalable improvements
• Maintain accurate data, reporting, and documentation for all change activities
• Contribute to the development and refinement of standard operating procedures (SOPs)

Incident Management & Support

• Monitor and resolve incidents through ticket queues, ensuring timely resolution

Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, * Bachelor’s degree in IT, Business, or a related field with 8+ years of experience, OR

• 10+ years of relevant Change Management experience

Required Technical Skills & Competencies

• Experience with IT Change and Configuration Management processes
• Strong ability to analyze workflows and improve processes
• Proven experience working with ticketing systems (ServiceNow preferred)
• Excellent organizational skills with a focus on data accuracy and tracking
• Strong written communication skills, including documentation and reporting
• Collaborative mindset with the ability to work effectively across teams
• Self-starter who takes ownership and drives results, * Experience supporting large-scale enterprise environments (35,000+ users)
• Familiarity working with federal or government clients
• Experience collaborating across multiple stakeholder groups

3.53.5 out of 5 stars Washington, DC 20591 $115,000 - $125,000 a year, Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, Schedule: Monday through Friday, core hours 9:00 AM to 3:00 PM local time

Telework may be permitted when determined to be in the best interest of the Government

FAA Personnel Suitability clearance required (AMS 3.14-2)

Compensation: $115K to $125K, Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.