Desktop Support Technician

We are seeking a Desktop Support Technician to join a growing IT team supporting enterprise infrastructure and end-user technology in Mt. Juliet, TN. This is a long-term contract opportunity with strong potential for conversion to a permanent role. The ideal candidate will have experience providing technical support, troubleshooting hardware and software issues, and assisting with day-to-day IT operations in a corporate environment., * Provide desktop support and technical assistance for end users experiencing hardware, software, and connectivity issues

• Troubleshoot and resolve Windows operating system, application, and workstation-related problems
• Assist with infrastructure support activities and routine IT projects
• Monitor systems and perform basic troubleshooting of network and infrastructure components
• Escalate complex technical issues to senior IT staff when appropriate
• Support hardware deployments, workstation setup, imaging, and device configuration
• Maintain accurate documentation of support activities, procedures, and technical solutions
• Collaborate with IT team members to ensure efficient delivery of technology services
• Follow established IT standards, best practices, and operational procedures
• Continuously develop technical knowledge and stay current with emerging technologies

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience

• 1+ year of experience in desktop support, technical support, help desk, or infrastructure support
• Experience troubleshooting Windows operating systems, hardware, software, and peripheral devices
• Strong analytical and problem-solving skills
• Understanding of enterprise IT environments and infrastructure technologies
• Excellent communication and customer service skills
• Ability to work independently and within a team environment, * CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals
• Google Cloud Associate Certification
• Additional IT certifications or technical training
• Experience supporting enterprise desktop environments

Technical Skills

• Desktop Support
• Help Desk Support
• Windows 10/11
• Hardware Troubleshooting
• Software Installation & Support
• Active Directory
• Microsoft Office 365
• Device Imaging & Deployment
• IT Infrastructure Support
• Network Troubleshooting
• Technical Documentation
• End User Support
• IT Service Management