Network Technician

Join our dynamic team as a Network Technician and become a vital contributor to maintaining and enhancing our IT infrastructure. In this role, you will be responsible for supporting and troubleshooting network systems, ensuring seamless connectivity across various platforms, and delivering exceptional IT support to our users. Your expertise will help keep our network secure, reliable, and efficient, empowering our organization to operate at its highest potential. This paid position offers an exciting opportunity to develop your technical skills within a collaborative and innovative environment., * Provide technical support for network hardware, software, and operating systems including Windows, macOS, and Linux.

• Troubleshoot and resolve issues related to computer networking such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures.
• Manage computer hardware setups, upgrades, and maintenance to ensure optimal performance.
• Assist users with desktop support tasks, including software troubleshooting and operating system issues.
• Monitor IT infrastructure using tools like BMC Remedy, ServiceNow, and Jira to track incidents and service requests efficiently.
• Support the configuration and management of network devices such as routers, switches, and firewalls to maintain secure connectivity.
• Collaborate with team members on help desk tickets and escalate complex issues when necessary to ensure prompt resolution.

Do you have experience in Ticketing system technical support?, * Proven experience in IT support roles with a focus on computer management and network troubleshooting.

• Strong knowledge of computer networking concepts including LAN setup, VPN configuration, firewall management, and operating systems like Windows, macOS, and Linux.
• Familiarity with help desk tools such as ServiceNow or Jira for incident tracking and resolution.
• Excellent communication skills to effectively assist users and collaborate with team members.
• Ability to troubleshoot software issues related to Microsoft Office applications and other common business software.
• Experience supporting hardware components including computers, routers, switches, and peripherals.
• Knowledge of security protocols such as firewall configurations and VPN setup to safeguard organizational data. Embark on a rewarding career path where your technical expertise makes a real difference! We’re committed to fostering a supportive environment that encourages growth while providing the tools you need to succeed in the ever-evolving world of IT support.