Junior Application Support Specialist

Grant Leading Technology is seeking a candidate for Junior Application Support Specialist to join our dynamic team. The candidate will play an integral role in delivering outstanding customer service while supporting technical documentation efforts and providing application support to end users. The ideal candidate is a self-starter who communicates effectively, adapts quickly to new technologies, and thrives in a collaborative, mission-driven environment.

This position will be on-site, and the hours are 8 am to 5 pm EST.

Responsibilities:

• Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications

• Coordinates the efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution

• Conducts technical research and collaborates with technical professionals to ensure accuracy and clarity of all materials

• Writes manuals and documentation at the user level, technical support level, or both, as required

• Answers phone calls and assists customers in resolving application problems in a timely and professional manner

• Understands and utilizes various custom applications to support customer needs

• Configures and arranges online meetings via MS Teams or Zoom

• Learns new technologies quickly and communicates technical requests as they relate to infrastructure needs

• Works independently with minimal direct supervision from the Program/Project Manager

• Performs other administrative duties as assigned by the Division Manager

• Maintains a professional, positive, and friendly customer service attitude at all times, upholding the mission of providing Outstanding Customer Service

Do you have experience in Zoom?, Do you have a Associate’s degree?, * Associate of Arts or Associate of Science (AA/AS) degree in Information Technology, Computer Science, or a related field

• Minimum of two (2) years of related experience in application support, technical documentation, or a related role

• Excellent written, verbal, and listening communication skills; proficiency with MS Teams and/or Zoom preferred

• Must be able to pass a federal government background check (Public Trust Clearance)

• Must live in the United States and be a US Citizen or Permanent Resident

Preferred Skills:

• Experience supporting federal government agencies or government contractor programs

• Familiarity with IT service management processes and ticketing systems

• Experience with Microsoft Teams, Zoom, and other collaboration platforms

• Knowledge of enterprise applications, infrastructure concepts, and software support best practices

Pulled from the full job description

• 401(k) matching
• Paid time off
• Disability insurance
• Paid holidays, Grant Leading Technology (GLT) is a verified Service-Disabled Veteran Owned Small Business (SDVOSB) government contracting firm. GLT provides expert knowledge and skills to deliver agile enterprise solutions and innovative technologies to our clients at the Federal Aviation Administration (FAA), Internal Revenue Service (IRS), Federal Emergency Management Agency (FEMA), National Aeronautics and Space Administration (NASA), and other federal and state agencies. We possess exceptional capabilities including, but not limited to, project management, cyber security, construction management, design, and management technology. GLT has been recognized for three consecutive years by Inc. 5000 as one of the fastest-growing private companies in America.

Our employees are at the heart of GLT’s success. We value and fully embrace the diversity of individuals and ideas within our workforce. GLT provides a competitive compensation package with benefits that are immediately available. Our base healthcare plan is 100% employer paid and our 401k plan is immediately vested. We also offer paid time off, 11 federal holidays, short/long-term disability, 401k matching, and opportunities for professional development.

www.grantleadingtechnology.com