Intermediate Application Support Specialist

Grant Leading Technology is seeking a candidate for an Intermediate Level Application Support Specialist to join our dynamic team. The candidate will provide technical support, customer service, and documentation support for a federal government program. The successful candidate will assist end users with application-related issues, maintain technical documentation, and support daily operational activities. This role requires strong communication skills, technical aptitude, and a commitment to delivering exceptional customer service in a mission-focused environment.

This position will be on-site, and the hours are 8 am to 5 pm EST.

Responsibilities:

• Provide application support to end users by troubleshooting and resolving software and system-related issues

• Respond to customer inquiries via phone, email, and collaboration tools in a professional and timely manner

• Prepare, edit, and maintain technical documentation, user guides, operations manuals, and system support materials

• Conduct technical research and collaborate with technical staff to ensure documentation accuracy and completeness

• Support users of custom applications by assisting with system functionality, navigation, and issue resolution

• Configure and coordinate virtual meetings using collaboration platforms such as Microsoft Teams and Zoom

• Document customer issues, track resolutions, and escalate complex problems when necessary

• Assist with administrative and operational activities in support of program objectives

• Learn and support new technologies, applications, and infrastructure-related processes as required

• Maintain a professional, positive, and customer-focused approach in all interactions

Do you have experience in Customer support?, Do you have a Associate’s degree?, * Associate degree in Information Technology, Computer Science, Business Administration, Technical Communications, or a related field

• Minimum of five (5) years of experience in application support, help desk operations, customer support, technical documentation, or a related technical role

• Experience creating and maintaining user guides, technical documentation, or operational procedures

• Strong customer service skills with the ability to effectively support users with varying technical backgrounds

• Excellent written, verbal, and listening communication skills

• Demonstrated troubleshooting and problem-solving abilities

• Ability to work independently while managing multiple priorities and tasks

• Must be able to pass a federal government background check (Public Trust Clearance)

• Must live in the United States and a US Citizen or Permanent Resident

Preferred Skills:

• Experience supporting federal government agencies or government contractor programs

• Familiarity with IT service management processes and ticketing systems

• Experience with Microsoft Teams, Zoom, and other collaboration platforms

• Knowledge of enterprise applications, infrastructure concepts, and software support best practices

• Experience developing training materials and conducting user support activities

Pulled from the full job description

• 401(k) matching
• Paid time off
• Disability insurance
• Paid holidays, Grant Leading Technology (GLT) is a verified Service-Disabled Veteran Owned Small Business (SDVOSB) government contracting firm. GLT provides expert knowledge and skills to deliver agile enterprise solutions and innovative technologies to our clients at the Federal Aviation Administration (FAA), Internal Revenue Service (IRS), Federal Emergency Management Agency (FEMA), National Aeronautics and Space Administration (NASA), and other federal and state agencies. We possess exceptional capabilities including, but not limited to, project management, cyber security, construction management, design, and management technology. GLT has been recognized for three consecutive years by Inc. 5000 as one of the fastest-growing private companies in America.

Our employees are at the heart of GLT’s success. We value and fully embrace the diversity of individuals and ideas within our workforce. GLT provides a competitive compensation package with benefits that are immediately available. Our base healthcare plan is 100% employer paid and our 401k plan is immediately vested. We also offer paid time off, 11 federal holidays, short/long-term disability, 401k matching, and opportunities for professional development.

www.grantleadingtechnology.com