Onsite Printer Support Specialist

Revolution Technologies

New York, NY, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$62,400.0 - $72,800.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Computer Networks Microsoft Management Console System Configuration Issue Tracking Systems TCP/IP

Job description

Collaborate with the customer helpdesk team to provide Level 2 support for all printer-related service requests.
Monitor and manage the customer ticketing system to ensure accurate tracking and timely resolution of support tickets.
Troubleshoot printer issues by working directly with end users to diagnose and resolve technical problems.
Coordinate with the Client Technical Support Center to diagnose complex issues and initiate service requests for technician dispatch when required.
Provide technical support and solution expertise across all supported Lexmark printer devices.
Configure and manage printer settings using Client’s solution management console.
Partner with the customer helpdesk manager to ensure all tickets are properly updated, documented, and resolved in accordance with service standards.
Deliver user training and support as needed to enhance customer understanding and effective use of printing solutions.
Maintain a high level of customer satisfaction by providing professional, responsive, and courteous service.

Requirements

Do you have experience in Ticketing system technical support?, * 5-7 years of experience in technical support, helpdesk, or managed print services (MPS) environments.

Experience supporting enterprise printer fleets and working within a ticketing/support system.

Technical Skills

Strong knowledge of printer hardware, software, and networking concepts (TCP/IP, print queues, drivers).
Experience troubleshooting and resolving Level 2 technical issues.
Familiarity with enterprise print management tools and device configuration platforms.
Ability to diagnose issues remotely and coordinate field service dispatch when required., * How many years’ experience do you have providing level 2 PRINTER support?