Onsite IT Technician

This position is onsite in Boston, MA.

Day to Day:

-Respond to common service, product, technical, and customer-relations questions.

-Monitor & resolve service tickets for printing related incidents and problems

-Initiate Device related trouble tickets into the customer supplied ticketing system.

-Install and setup printers and apply customer configurations

-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices

-Troubleshoot and resolve print server and print queue issues

-Perform device and fleet usage analysis

-Perform research related to printing related issues

-Assist with the evaluation, testing, and creation of configuration templates of new devices

-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met

2+ years in a help desk, desktop support, or technical support role

-Great customer service skills, and comfortable supporting customers over chat, email, phone, and in person

-Experience remotely logging into devices for troubleshooting

-Experience working in a ticketing system, preferably Service Now

-Prefer experience working with IT hardware, even better if that experience is printers