Printer Support Specialist

Insight Global is seeking a Level 3 Software Support Specialist to provide software support for our enterprise printers. This role involves managing and coordinating support tickets through ServiceNow (SNOW), determining whether issues can be resolved internally or need to be escalated to the services, application, or networking teams. They will be coordinating with service providers and internal teams to schedule hardware and software fixed and managing ticket delegations. This person will provide software support for Canon enterprise printers by manage and coordinating approximately 150 support tickets per week. To do this, they will utilize ServiceNow to track and resolve issues and collaborate with various teams to ensure timely resolution of support tickets. Initially work fully onsite, with the potential to transition to a hybrid schedule (2 days onsite).

2-3 years of experience in desktop support with a focus on printers Enterprise level experience Strong problem-solving and coordination skills Experience with ServiceNow or similar ticketing systems Experience in an end user facing role and strong communication skills

Nice to Have Skills & Experience

Canon printer experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.