IT System Support Specialist

• Manage and optimize the company’s overall IT infrastructure, supporting multiple office locations and remote employees.
• Administer and maintain cloud-based productivity systems (e.g., Microsoft 365, Lark, or similar platforms).

1. Office Equipment & IT Asset Management * Configure, deploy, track, and retrieve IT equipment, including laptops, monitors, and phones. * Support new employee onboarding by setting up devices, initializing systems, and installing required software. * Maintain accurate IT asset inventories to ensure traceability across multiple offices and remote teams. * Coordinate IT equipment allocation and technical support across different office locations.

2. Software & Company Security Management * Install, configure, and maintain company-required software and systems. * Manage endpoint security tools, including device management, antivirus software, firewalls, VPNs, and MDM solutions. * Ensure company data, accounts, and devices meet baseline information security and compliance standards. * Handle day-to-day IT support requests from employees, providing both remote and on-site support as needed.

3. VOIP & Communication Systems * Configure, manage, and maintain VOIP / cloud-based phone systems (e.g., RingCentral, Zoom Phone, 8x8, Zoiper). * Manage extensions, call routing rules, and voicemail settings to ensure seamless communication for both office-based and remote employees., * Provide technical support for global or multi-location offices and remote employees, including software installation, system setup, and issue diagnosis. * Deploy and maintain security tools (VPN, antivirus, MDM) remotely and enforce basic security policies. * Resolve IT support tickets efficiently to ensure business continuity.

6.Multi-Office Collaboration Support

• Ensure consistency in IT system configurations across multiple office locations.
• Collaborate with the Operations team to resolve cross-regional technical issues related to network access and software usage.

Do you have experience in VoIP?, * Proven experience in IT administration, systems support, or IT operations (experience with small-to-mid-sized, multi-location companies is a plus).

• Hands-on experience with VOIP or cloud phone systems (e.g., RingCentral, Zoom Phone, 8x8, Zoiper), including 0-1 setup experience preferred.
• Strong remote support capability, with the ability to independently troubleshoot network, hardware, and software issues in remote work environments.
• Prior IT experience in an Accounting Firm, CPA Firm, or professional services organization is strongly preferred.
• Bilingual proficiency: Fluent in both English and Mandarin Chinese, with the ability to support Chinese-speaking teams.

Pulled from the full job description

• Paid time off
• Flexible schedule

HHL Advisors Group is a forward-thinking financial advisory and CPA firm that serves small to medium-sized businesses with comprehensive tax, accounting, and consulting services. We specialize in industries like hospitality, e-commerce, and more. Join us in driving growth, developing client relationships, and making a lasting impact in the communities we serve.