We are seeking a Technology Rollout Support Representative to support large-scale technology implementation and deployment projects. This role serves as the primary support contact for field technicians, vendors, and contractors performing technology installations and upgrades at retail locations.

This is not a traditional customer service call center position. Instead, you will provide first-level technical support, troubleshoot installation issues, document project activities, and help ensure successful technology rollouts.

The ideal candidate will have strong communication skills, basic technical troubleshooting abilities, and experience working in a support, help desk, service desk, or call center environment., * Provide first-level technical support to field technicians, vendors, and contractors during technology deployments.

• Answer inbound support calls and place outbound calls as needed.
• Troubleshoot hardware installation and implementation issues.
• Follow established project procedures and escalation processes.
• Document support activities accurately in tracking systems.
• Validate project completion and implementation milestones.
• Provide project updates through email, spreadsheets, and internal systems.
• Support multiple technology rollout projects simultaneously.
• Maintain detailed records and communicate effectively with project teams.
• Adapt to changing project schedules, including occasional evening or overnight support requirements., * How many years of experience do you have providing technical support, help desk, service desk, IT support, or technical call center support?
• Have you provided troubleshooting support for hardware installations, technology deployments, field technicians, vendors, or contractors?
• This position requires working onsite in Smithfield, RI and being flexible with shift schedules, including occasional evening or overnight project support. Are you able to meet these requirements?

Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * High School Diploma or GED required.

• Minimum 1 year of experience in one or more of the following:
• Technical Support
• Help Desk
• Service Desk
• IT Support
• Technical Call Center Support
• Customer Support with troubleshooting responsibilities
• Strong verbal and written communication skills.
• Basic troubleshooting and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to follow documented procedures and accurately record information., * Experience supporting technology rollout or deployment projects.
• IT hardware installation or hardware support experience.
• Experience assisting field technicians or vendors.
• Familiarity with ticketing or incident management systems.
• Retail technology, POS systems, or device deployment experience.
• Previous experience in a help desk, service desk, or technical support environment.

2.82.8 out of 5 stars Smithfield, RI 02917 $15 - $17 an hour - Contract, Pulled from the full job description

• Paid training, * Monday-Friday
• 8-hour shifts
• Schedule flexibility required based on project implementation needs
• Some projects may require support during evenings, nights, or across multiple time zones
• Advance notice will be provided for schedule changes

NonVax

Pay: $15.00 - $17.00 per hour