IT Technician/Desktop/ Helpdesk Support Technician

As an Application Technical Specialist I, you will support technology deployment projects by providing first-level technical support to field technicians, contractors, and vendors implementing hardware and technology solutions in retail locations. This role operates within a technology rollout call center environment and involves handling inbound and outbound calls, troubleshooting implementation issues, tracking project activities, and supporting multiple technology initiatives simultaneously., * Provide first-level technical support to field technicians, contractors, and vendors during technology implementations and upgrades

• Handle inbound and outbound calls related to technology rollout projects
• Troubleshoot basic hardware and technology-related issues
• Update tracking applications and document support activities
• Validate system implementation activities and project completion requirements
• Communicate project updates via email and Excel-based reporting
• Support multiple technology deployment projects simultaneously
• Ensure project implementation protocols and procedures are followed
• Collaborate with project teams to resolve field implementation issues
• Maintain accurate documentation and communication records, * Support technology rollout and deployment initiatives
• Assist field technicians with troubleshooting and issue resolution
• Monitor project implementation activities through tracking systems
• Provide timely communication and updates to project stakeholders
• Maintain project documentation and reporting
• Adapt work schedules as needed to support implementation activities across different time zones

Do you have experience in Word embeddings?, Do you have a High school diploma or GED?, * High School Diploma or GED required

• Minimum 1 year of relevant work experience
• Strong verbal and written communication skills
• Basic troubleshooting and problem-solving abilities
• Experience using Microsoft Outlook, Word, and Excel
• Ability to manage multiple projects simultaneously
• Ability to work in a fast-paced support environment

Must Haves:

• High School Diploma or GED
• Minimum 1 year of work experience
• Strong communication skills
• Basic technical troubleshooting skills
• Microsoft Outlook, Word, and Excel proficiency
• Ability to work onsite in Smithfield, RI
• Flexibility to work adjusted shift schedules based on project needs

Desired Skills:

• IT hardware installation experience
• Technical support or help desk experience
• Technology deployment or implementation support experience
• Call center experience
• Experience supporting field technicians or vendors
• Experience documenting technical issues and resolutions, * Are you willing to work flexible shift schedules based on project requirements?
• Do you have at least 1 year of relevant work experience?
• Do you have experience using Microsoft Outlook, Word, and Excel?
• Do you have any IT hardware installation or technical support experience?

Key Skills Required:

• Technical Support
• Troubleshooting
• Technology Rollouts
• Call Center Support
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Customer & Vendor Support
• Documentation & Reporting
• Communication Skills

Pulled from the full job description

• Paid training