IT Rollout Support Specialist

Shift assignments may fluctuate based on project requirements, Advance notice will be provided for schedule changes., We are seeking Technology Rollout Support Representatives to join a fast-paced technology deployment support team. This is a contract position supporting large-scale technology implementation projects across multiple locations.

In this role, you will provide first-level support to field technicians, vendors, and contractors performing technology installations and upgrades. This is not a traditional customer service call center position. Instead, you will support professionals implementing hardware and technology solutions in the field.

The ideal candidate is organized, detail-oriented, comfortable handling multiple projects simultaneously, and possesses strong communication and troubleshooting skills.

Responsibilities

• Provide first-level technical support to field technicians, vendors, and contractors during technology deployments.
• Answer inbound calls and place outbound calls as required.
• Troubleshoot and document issues encountered during technology implementations.
• Monitor and update project tracking applications.
• Validate implementation activities and ensure project protocols are followed.
• Communicate updates through email and project management systems.
• Maintain accurate documentation using Microsoft Outlook, Word, Excel, and internal applications.
• Support multiple rollout projects simultaneously.
• Collaborate with project teams to ensure successful technology deployments.
• Follow established procedures, training materials, and project handbooks.

Do you have experience in Inventory management systems (technically supported)?, Do you have a High school diploma or GED?, * High School Diploma or GED.

• Minimum of 1 year of relevant work experience.
• Strong verbal and written communication skills.
• Basic troubleshooting and problem-solving abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Ability to work in an onsite office environment.
• Comfortable working in a call center environment supporting technology projects.

Preferred

• Experience providing technical support, help desk support, call center support, or project coordination.
• Experience supporting technology rollouts, hardware deployments, or implementation projects.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• IT hardware installation experience is a plus but not required., * Do you have at least 1 year of experience in a call center, technical support, help desk, technology deployment, or customer support role?
• Are you able to work onsite in Smithfield, RI 02917, 5 days per week?

2.82.8 out of 5 stars Smithfield, RI 02917 $16 - $19 an hour - Contract