Help Desk Specialist

The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user., * Record, track, and document all interactions in the appropriate ticketing tool, as well as identify and escalating critical incidents

• Diagnose and troubleshoot hardware and software issues
• Research issues using available internally available resources
• Approach each interaction with a “Customer Obsessed” mindset
• Evaluate documented resolutions and analyze trends
• Support several types of end users, from software engineers and financial associates to top executives

Do you have experience in Technical Proficiency?, Do you have a Associate’s degree?, Required

• High-level customer service and interpersonal skills
• Strong written and verbal communication skills
• Ability to quickly absorb and retain information
• Strong documentation and organizational skills
• Ability to work well on a team in a fast-paced environment
• Ability to type a minimum of 60 wpm
• Working knowledge of computers and networks
• Excellent troubleshooting skills

Preferred

• Associate degree, technical certification, or equivalent work experience is preferred
• Previous experience in a Help Desk Support role is a plus
• Experience supporting Microsoft Windows 7 & 10
• Experience supporting Microsoft Office 2010 & O365
• Experience supporting Apple MacOS and Apple mobile products
• Experience with ServiceNow, or other ticketing systems is a plus
• Knowledge of ACD telephony systems
• Experience supporting remote workers in a corporate environment

The hourly pay rate range for this position is $22.00-$24.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

3.63.6 out of 5 stars Texas Hybrid work $22 - $24 an hour - Part-time