Technical Support Administrator - Temp Position

• We are seeking a reliable and customer-focused IT Support Admin to be the first point of contact for users experiencing technical issues.
• In this role, you will handle incoming phone calls, create helpdesk tickets, and ensure users are directed to the appropriate support personnel.
• You will play a key role in maintaining excellent communication and service standards within the IT department., * Answer inbound helpdesk calls and respond professionally to user inquiries.
• Create support tickets using Zoho Desk.
• Managing certain e-mail accounts, routing e-mails to appropriate departments, and creating service tickets as needed
• Log detailed and accurate information regarding user issues or requests.
• Escalate urgent or unresolved tickets to the appropriate IT staff.
• Monitor helpdesk queues and follow up on outstanding tickets.
• Maintain confidentiality and data security protocols.

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High school diploma or equivalent.

• Proven experience in a customer service, call center, or helpdesk environment.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Familiarity with IT terminology and common technical issues.
• Basic proficiency with CRM ticketing systems.
• Minimum 1 year of experience in a similar role

• At Micrologic Associates, we provide top notch Point of Sale (POS) products, services, and support to our clients in the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.