Desktop Support Specialist

The Desktop Service Support Specialist will provide technical assistance for desktop systems, hardware, software, and related technologies. The role focuses on troubleshooting issues, configuring devices, and ensuring a seamless end-user experience., * Provide support for hardware, software, and network issues

• Install and configure operating systems and applications
• Handle device setup for new hires and replacements
• Support desktop imaging, patching, and deployments
• Ensure endpoint security and compliance
• Maintain asset and inventory records

Do you have experience in Ticketing system technical support?, * Experience in Desktop/IT Support roles

• Strong troubleshooting skills
• Knowledge of Windows, macOS, and MS Office/O365
• Experience with ticketing tools (ServiceNow/Remedy, etc.)
• Good communication and customer support skills

Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Unlimited paid time off, A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year., * 401(k)
• Health insurance
• Paid time off