IT Technician

An IT Technician at Nimble is responsible for installing, maintaining, and troubleshooting computer systems, networks, and technology equipment within an organization. They ensure that hardware, software, and network systems run efficiently and provide technical support to users.Responsibilities

• Install, configure, and maintain computer hardware, software, and networks.
• Provide technical support to employees or clients for IT-related issues.
• Troubleshoot system, hardware, and software problems.
• Set up and maintain user accounts, passwords, and permissions.
• Monitor and maintain network performance and security.
• Install updates, patches, and antivirus software.
• Repair or replace faulty hardware components.
• Maintain documentation of systems, configurations, and troubleshooting procedures.
• Assist with data backup and recovery processes.
• Train users on basic IT systems and security practices.

Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, * Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (often preferred but not always required)

• Relevant certifications can be beneficial, such as:
• CompTIA A+
• Network+
• Microsoft certifications
• Previous experience in IT support or help desk roles is often preferred.

Additional Requirements

• Knowledge of Windows, macOS, or Linux operating systems
• Basic networking knowledge (TCP/IP, routers, switches)
• Hardware troubleshooting and repair
• Familiarity with IT support tools and ticketing systems
• Problem-solving and analytical skills
• Strong communication and customer service skills
• Time management and ability to handle multiple tasks

Work Environment

• May involve remote support and onsite troubleshooting
• Occasionally requires lifting equipment or working outside regular hours for maintenance.

Pulled from the full job description

• Referral program
• Paid parental leave
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• Paid time off, $60,000 - $85,000 a year

The above range is the salary range. This position will also receive generous equity for this position.

Culture:

We embrace challenges and strive to make the impossible possible each day. We’re not in this to do what’s easy or to be mediocre. We want to create something legendary and leave our mark on the world. We’re ambitious, we’re gritty, we’re humble and we’re relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit! Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.

Nimble’s Benefits

Unlimited Flexible Time Off

Enjoy the time you need to travel, rejuvenate, and connect with friends and family.

Health Insurance

Nimble provides medical, dental, and vision insurance through several premier plans and options to support you and your family.

Paid Parental Leave

Enjoy paid bonding time following a birth., * 401(k)

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Nimble is an AI robotics company building the autonomous supply chain to power fast, efficient and economical commerce. We’re training robot AGI to power a proprietary generalist supply chain superhumanoid, the first robot in the world capable of performing thousands of tasks across the supply chain. We’ve raised over $220M at over $1B valuation and formed a strategic alliance with FedEx to build a national network of autonomous warehouses capable of generating many billions in annual revenue. We are a hardcore and obsessed team of the world’s best engineers and operators. If you are obsessed with your craft, enjoy a high-intensity and fast moving high impact environment, are super high agency in getting hard things done and want to be part of building the world’s most legendary robotics company at the most pivotal moment in history, we want to work with you.

We are on a mission to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial. We will accomplish this by training robot AGI to invent and build the Autonomous Supply Chain - everything from the inside of factories and warehouses to your front door - powered by generalist superhumanoids.

Our founding team comes from the AI labs at Stanford and Carnegie Mellon and our board of directors include famed robotics and AI legends including Fei-Fei Li (Chief Scientist of AI at Google and Director of Stanford’s AI Lab), Marc Raibert (founder of Boston Dynamics), and Sebastian Thrun (founder of GoogleX, Waymo; Stanford Professor and considered the father of autonomous vehicles).