IT Client Advocate

SYSTEMTEC is seeking a IT Client Advocate for a hybrid opportunity in Columbia, SC. Candidate is responsible for managing Information Technology (IT) system outages by keeping the customers informed through outage notifications using tools like ServiceNow., * Managing system outages by keeping the customer informed through outage notifications

• Coordinating meetings among various members of IS based on customer requests
• Notifying IS and Operations of changes (remediations) that will enter the environment
• Must like Teamwork internal and among other teams, have strong organization Skills, Flexibility, quickly adapting to sudden changes, Critical Thinking and composure in high stress situations.

Work Location: Hybrid work arrangement preferred with onsite support Tuesday through Thursday and additional onsite presence as needed in Columbia, SC.

Do you have experience in ServiceNow?, Do you have a Associate’s degree?, * Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.

• Bachelor’s Degree or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in any major.
• 5 years I/T related experience to include experience in client relationship, I/S marketing, and process/product improvement
• ServiceNow and MS Office
• Strong communications (verbal and written) skills with assertive yet customer-focused style. Understanding of information systems, business processes, and the key drivers and measures of success for the business unit and the organization

Preferred Skills: Splunk, IT Infrastructure and Networking

4.44.4 out of 5 stars Columbia, SC 29223 Hybrid work $45.49 an hour - Contract, Pulled from the full job description

• Health insurance
• 401(k) matching
• Dental insurance
• Life insurance
• Disability insurance, Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.

Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.

Pay: $45.49 per hour