IT Support Analyst

IBA InfoTech Inc.
Raleigh, NC, United States
about 2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Working hours
Regular working hours

Tech stack

Networking Basics Information Technology

Job description

  • Provide technical support in a technical assistance center environment
  • Resolve technical issues and triage problems as necessary
  • Create and maintain documentation
  • Provide excellent customer service skills

Requirements

  • 1+ years of technical support and customer service related skills
  • A+, Security+, and/or Net+ Certifications
  • Basic networking skills
  • Experience troubleshooting and resolving technical and complex problems
  • Associate’s Degree and/or relevant work experience

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on ibainfotech.com

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

42 sec

Energy forecasts and resource demands of information technology

Marjolein Pordon · LIVE

3:45 min

Familiarizing with machine learning and neural network basics

Tillman Radmer +2 · WWC 2021

14:14 min

Addressing audience inquiries on analytical implementation and career growth

Julian Joseph · LIVE

2:46 min

Missing equipment retrieval processes for departing employees

Jasmin Azemović Jasmin Azemović · WWC Europe 2026

3:31 min

Creating a basic network inventory agent in n8n

Alfonso Sandoval Rosas Alfonso Sandoval Rosas · Europe 2026 Virtual

19:28 min

Trivia game round exploring software architecture and networking protocols

James Seconde · WWC 2023

Videos

See all

Related articles

See all