IT Support Analyst
IBA InfoTech Inc.
Raleigh, NC, United States
about 2 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Working hours
Regular working hours
Job source
Tech stack
Networking Basics
Information Technology
Job description
- Provide technical support in a technical assistance center environment
- Resolve technical issues and triage problems as necessary
- Create and maintain documentation
- Provide excellent customer service skills
Requirements
- 1+ years of technical support and customer service related skills
- A+, Security+, and/or Net+ Certifications
- Basic networking skills
- Experience troubleshooting and resolving technical and complex problems
- Associate’s Degree and/or relevant work experience
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