IT Change Manager (ITIL / ITSM / ServiceNow) Officer

Global Technology Services (GTS) is a critical enabler of State Street’s business, supporting the delivery of technology platforms, data, and insights to our clients. As we continue our digital transformation across cloud, automation, and modern delivery practices, effective IT Change Management is essential to maintaining platform stability, reducing risk, and enabling predictable delivery. This role plays a key part in balancing speed, control, and operational resilience across the enterprise.

What You Will Be Responsible For

• Develop and evolve the enterprise IT Change Management strategy, aligned with ITIL v4 / ITSM standards
• Define and maintain change governance models, policies, processes, and controls
• Lead change management transformation and remediation initiatives
• Own day-to-day IT Change Operations, including Change assessment, approval, and risk management, CAB facilitation and oversight and Stakeholder communication across IT and business teams
• Partner with application and infrastructure teams to support Agile and Waterfall delivery models
• Monitor and report on change performance metrics, trends, and risk indicators
• Drive continuous improvement of change processes using data and operational feedback
• Ensure alignment with incident, problem, and release management practices
• Support audit, risk, and compliance activities related to IT Change Management

Do you have experience in Stakeholder management?, Success in this role requires a disciplined, pragmatic approach to IT change, with emphasis on:

• Clear, repeatable ITSM standards that enable scale and predictability
• Strong governance with minimal operational friction
• Effective planning, execution, and accountability
• Data driven continuous improvement
• Transparency, reliability, and ownership, * Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
• 3+ years of hands-on IT Change Management experience in an enterprise IT environment
• Strong working knowledge of ITIL (v4 preferred) and ITSM frameworks
• Experience managing change across application and/or infrastructure environments
• Familiarity with Agile and Waterfall SDLC methodologies
• Background in IT project deployment, incident management, and problem management
• Experience facilitating governance forums such as CAB
• ServiceNow Change Management experience strongly preferred
• Strong written and verbal communication skills
• Ability to operate effectively under pressure and meet tight deadlines
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, SharePoint, Outlook)
• Four days per week in office, supporting North America and APAC coverage

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program
• Disability insurance, $70,000 - $118,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans., We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.