Desktop Support Technician, Senior

OCTA is seeking a Senior Desktop Support Technician to diagnose, troubleshoot, and maintain desktop systems, software, peripheral equipment, and mobile devices. This role delivers high-quality customer service to help end users optimize their technology tools and improve overall productivity., * Provide technical support to Board members and executives, including mobile device assistance and managing AV equipment for meetings and livestreams.

• Perform desktop image builds, upgrades, software installations, configurations, and coordinate user moves/adds/changes.
• Support technology projects by assisting with scope definition, installation, testing, documentation, and deployment of hardware and software.
• Oversee Mobile Device Management (MDM) for agency tablets and smartphones; support managed print services contracts.
• Deliver preventative maintenance, troubleshoot complex Help Desk issues, research solutions, and document resolutions.
• Provide on-site, remote, and telephone support across OCTA operations; train users on effective use of desktop and mobile tools.
• Evaluate hardware/software requests for compatibility and recommend purchases.
• Coordinate third-party vendor visits and collaborate with Purchasing on procurement activities.

Do you have a Bachelor’s degree?, * Bachelor’s degree in a related field or equivalent combination of education and experience.

• Minimum of five years of professional desktop and customer support experience.
• Strong technical expertise in desktop systems, software installation, AV support, mobile device management, and troubleshooting.
• Microsoft certifications desirable.
• Excellent interpersonal, analytical, and problem-solving skills; ability to work in a fast-paced environment.

This is a non-exempt position in Salary Grade 190: Min $42.06 - Mid $49.97 - Max $57.87/hour. The starting salary will be within this range based on qualifications.