Technical Support

Hired By Matrix, Inc.

Raleigh, NC, United States

3 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

hiredbymatrix.com

Tech stack

Microsoft Windows Android Software Development Macintosh Computers Apple Mac Systems JIRA Microsoft Office Break Fix Information Technology Servicenow

Job description

Identify and provide technical support to users for hardware and software related problems.
Proficient in installation, troubleshooting problems/errors and support for Windows 11, MacOS and MS Office 365 suite of applications.
Knowledge of troubleshooting iPhone and Android phone OS related issues.
Provide support for printers, AV and conference rooms at the office.
Knowledge of Jira and Service-Now ticketing desks.
Monitor and respond to requests received through the help desk.
Perform break-fix support for laptops and docks/peripherals in a timely manner.
Manage and maintain office hardware inventory.

Requirements

Proven work experience as an IT technician.
Ability to diagnose and troubleshoot variety of technical issues related to Windows, networking, MS Office suite, Mac, iPhone and Android OS.
Good analytical, problem solving and communication skills in English.
Be approachable and openly communicable with other employees at the office and senior management.
Ability to patiently provide verbal and written technical help to end users.
Be able to work in a team and communicate effectively.
College/BSc degree in Information Technology, Comp Sci or relevant field.
Bachelors would be preferred but a computing degree is a must.