Helpdesk Coordinator

• Build and maintain proactive working relationships with managers, clients, and colleagues.

• Run an efficient Help Desk service, handling all enquiries and using electronic systems to record, prioritise and allocate tasks.
• Log and issue reference numbers for all faults, cleaning issues, and maintenance requests, ensuring information is passed on promptly and within KPIs.
• Liaise with third-party suppliers when allocating work and maintain clear two-way communication.
• Provide general administrative support, including filing, photocopying, preparing reports, and producing documents such as presentations and signage.
• Support HR administration where required.
• Process client invoices on a monthly or periodic basis.
• Complete regular operational performance reporting, including quality, health and safety, and payroll data.
• Raise purchase orders and manage online ordering for the account.
• Maintain and update the contract database accurately.
• Ensure payroll is completed on time and resolve any related queries.
• Answer incoming calls professionally, resolving requests directly whenever possible.
• Maintain a safe, tidy, and compliant working environment, reporting accidents, hazards, and faulty equipment.
• Cover colleagues during absence and follow instructions from senior managers.
• Attend required training and support the wider business as needed.

Shifts: The Airport is operational 7 days per week and candidates will be working on a 4 on 2 off rolling rota. This could be subject to change! An example of the shift hours: 4 on 2 off rolling:

• Day 1: 05:00AM TO 13:30PM
• Day 2: 05:00AM TO 13:30PM
• Day 3: 13:30PM TO 22:00PM
• Day 4: 13:30PM TO 22:00PM
• OFF
• OFF

• Previous experience in dealing with and recording faults.
• Excellent telephone manner
• Recording data on a database systems.
• High level computer literacy-understanding of how to use technology as a tool
• Previous experiences within Gatwick Airport (desirable)
• Previous cleaning experience (desirable)
• Previous administration experience.
• Good knowledge of Microsoft Office software: Word, Excel, Outlook Computer packages and Advanced Excel (or equivalent).
• Must be competent in the English language both written and verbal

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

• Rate of pay: £15.17 per hour
• Shift Pattern: 4 on 2 off
• Hours per week: 40 hours per week (paid break included)
• Shift Timing: First two shifts at 05:00am to 13:30pm, Last two shifts at 13:30pm to 22:00pm - Example times below.
• Weekly Pay (every Friday).
• Temp to Perm (performance-based).
• Free parking.

Optime Group is acting as an Employment Business in relation to this vacancy.