Technical Support Specialist

Provide technical support and assistance to customers

• Troubleshoot and resolve hardware and software issues for end-users
• Assist with the installation, configuration, and maintenance of computer systems and software
• Collaborate with other team members to identify and escalate complex issues
• Document all customer interactions and resolutions in a help desk ticketing system
• Conduct remote troubleshooting sessions to diagnose and resolve technical problems
• Assist in the testing and deployment of new software applications and updates
• Stay up-to-date with the latest technology trends and advancements

Do you have experience in Ticketing system technical support?, Computer Science, Information Technology, or a related field (or equivalent experience)

• Proven experience in technical support or a similar role
• IT infrastructure, computer hardware, and operating systems (
• Familiarity with help desk software (e.g., Jira) and ticketing systems
• Basic understanding of network protocols, firewalls, and security principles
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users