IT Specialist

Join our team as an IT Specialist and become a critical part of the technology that powers our organization. We are seeking an experienced IT Specialist to provide day-to-day technical support and help maintain the operational health of end-user systems and IT infrastructure. This role serves as the primary point of contact for employee technical issues while supporting software updates, system maintenance, and IT projects across the organization., * Provide technical support via ticketing system, email, phone, and in-person assistance.

• Troubleshoot hardware, software, and connectivity issues across Windows, macOS, iOS, and Android devices.
• Coordinate with end users to schedule system updates, maintenance, and device access.
• Deploy software updates, security patches, and system upgrades.
• Support IT projects including workstation refreshes, application rollouts, and system migrations.
• Manage user accounts, password resets, and Microsoft 365/Active Directory administration.
• Troubleshoot Wi-Fi, VPN, and basic network connectivity issues.
• Maintain accurate documentation within the ticketing system.
• Assist with IT asset inventory and lifecycle management.
• Communicate effectively with users regarding maintenance activities and support requests.

Do you have experience in Ticketing system technical support?, * 3-5 years of IT support, help desk, or technical support experience.

• Experience supporting Windows 10/11, macOS, Microsoft 365, and mobile devices.
• Familiarity with Active Directory, ServiceNow (or similar ticketing systems), and basic networking concepts.
• Strong communication, organizational, and customer service skills.
• Self-motivated, proactive, and comfortable coordinating directly with end users.