Lead Microsoft 365 & Cloud Engineer

This role is primarily remote working from home, with attendance required at our Leeds office approximately 2 to 3 days per month, alongside occasional onsite visits to client locations when required.

About the Role

You will be responsible for managing, supporting, and improving Microsoft 365 and cloud environments for a wide range of business clients. You will work on both support and project delivery, helping clients improve security, collaboration, endpoint management, and overall IT infrastructure.

This is an advanced helpdesk role. We are looking for somebody with genuine hands-on experience who can confidently troubleshoot, administer, and deploy Microsoft cloud technologies in live business environments., * Administration and support of Microsoft 365 environments

• Managing Exchange Online, SharePoint Online, OneDrive and Microsoft Teams
• Managing Microsoft Entra ID (Azure AD)
• Deploying and managing Microsoft Intune and endpoint security
• Implementing Conditional Access Policies and Microsoft 365 security controls
• Troubleshooting complex Microsoft 365 and Windows issues
• Supporting Windows 10 and Windows 11 environments
• Assisting with Microsoft 365 migrations and onboarding projects
• Providing remote and occasional onsite support to business clients
• Managing user accounts, licensing, permissions and security
• Working with firewalls, networking, VPNs and business infrastructure
• Building and configuring PCs, laptops and business hardware
• Maintaining documentation and updating ticketing systems
• Delivering excellent customer service and communication

Do you have a valid Driving License license?, Do you have experience in Windows?, We are specifically looking for a highly capable engineer with strong real-world experience supporting and managing Microsoft 365 environments for business clients.

This is a senior technical role suited to somebody who can work independently, troubleshoot complex issues, and communicate professionally with customers., * Strong commercial experience with Microsoft 365 administration

• Strong experience with SharePoint Online
• Strong experience with Microsoft Intune / Endpoint Manager
• Experience with Microsoft Entra ID (Azure Active Directory)
• Experience configuring Conditional Access and Microsoft 365 security
• Experience with Exchange Online and Teams administration
• Strong Windows desktop and troubleshooting experience
• Experience supporting business clients in a professional environment
• Experience using ticketing/helpdesk systems
• Excellent communication and customer service skills
• Ability to troubleshoot independently and take ownership of issues
• Full UK driving licence

Desirable Skills

• Azure administration experience
• Experience with networking and firewalls
• Experience with Hyper-V or VMware
• MSP or multi-client support experience
• PowerShell scripting
• Apple macOS support experience
• Cyber Essentials/security experience

What We Are Looking For

We are looking for somebody practical, professional, and technically capable who enjoys solving problems and helping clients. The ideal candidate will have genuine real-world Microsoft 365 experience and be comfortable working in fast-paced support environments., Applicants must have previous commercial IT support experience with Microsoft 365 environments.

Applications from candidates without genuine Microsoft 365 administration experience will not be considered. Previous applicants need not reapply.

All successful applicants will be subject to a DBS check.

Pulled from the full job description

• Employee discount
• Free parking
• Company pension
• Work from home
• On-site parking, * Hybrid remote working
• Work from home
• Company pension
• Bonus scheme
• Paid breaks
• Additional holiday entitlement
• Company uniform provided
• Ongoing training and development
• Opportunity to grow within the business

Important, * Employee discount

• Free parking
• On-site parking
• Work from home