INFORMATION TECHNOLOGY SPECIALIST I

Under the direction of the Hospital Site Manager, Information Technology Supervisor II, within the Department of State Hospitals, the Information Technology Specialist I (IT Specialist I) is responsible for solutions support and improvement with an emphasis on enterprise solutions architecture and interdisciplinary coordination. The primary duties of the IT Specialist I lie within, Client Services, Systems Engineering, Software Engineering, and Information Security Engineering domains of the IT Specialist I classification Working Conditions

• This position reports to DSH-Metropolitan in Los Angeles County. A hybrid Telework schedule, consistent with the State of California’s in-office requirement, may be considered with prior approval from management.
• Travel is required up to 10% of the time throughout California as needed, with prior notice., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.

• Other - Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your TRANSCRIPTS along with your application (STD. 678) to be considered for this position. Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement.

• Statement of Qualifications - Please see the Statement of Qualifications section at the bottom of this job advertisement for more details. Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., A Statement of Qualifications (SQQ) is required and must be submitted along with your State application. The SOQ consists of questions that must specifically be addressed and submitted with an application. Resumes and cover letters DO NOT take the place of the SOQ. Applicants that do not submit the required SQQ will be disqualified. Requirements for Statement of Qualifications:

• Paper Size to be 8 ½” x 11”
• Left, Right, Top, and Bottom Margins to be 1”
• Font type to be Arial, Font size to be 12
• Do not exceed two pages in length

Please respond to the following SQQ questions:

• Please describe your experience in end user support.
• Please describe your experience with regular scheduled software upgrades, network upgrades, and or server upgrades after hours.
• Describe your knowledge, skills, and abilities in troubleshooting complex IT technical issues. Please include an example of a complex technical issue that you experienced and how you resolved the issue.

Do you have experience in User support?, Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

3.43.4 out of 5 stars Los Angeles County, CA Hybrid work $6,513 - $10,537 a month - Full-time, Pulled from the full job description

• Flextime
• Professional development assistance
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Employee assistance program, Benefits include: Sick Leave, Vacation Leave, 11 Paid State Holidays, one (1), eight (8) hours, Paid Personal Holiday and two (2), (16) hours, Paid Professional Development Days (PDD) per fiscal year; excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system.

Department of State Hospitals - Metropolitan LA 11401 South Bloomfield Avenue Norwalk, CA 90650 The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings Department of State Hospitals - Metropolitan is in the vibrant community of Norwalk,15 miles east of Los Angeles. To the south are entertainment venues like Disneyland, Knott’s Berry Farm, the marinas and beaches of Huntington, Newport and Laguna. To the west are Palos Verdes and Marina Del Rey. The DSH Technology Services Division (TSD) is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services. Department Website: https://www.dsh.ca.gov Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.