IT Operations Specialist

• Monitor system cycles, scheduled jobs, and overnight processes to ensure everything runs successfully

• Use Control-M:

• Monitor job runs

• Identify failures or delays

• Escalate issues when jobs fail or alerts trigger

• Respond to internal IT tickets, which may range from very few to high volume depending on the night

• Troubleshoot basic scheduling or operational issues and route more complex problems to the appropriate teams

• Monitor mainframe and infrastructure alerts, escalating as needed

• Perform operational tasks such as:

• Printing and handling scheduled output

• Pulling and managing printers or print jobs

• Running and organizing cabling within the computer room

• Support the server and application teams with basic operational tasks and incident response

• Make outbound calls to vendors or service providers when issues require external support

• Document issues, actions taken, and hand-off notes for the incoming shift

• Experience supporting a 365, 24/7 help desk environment

• HS Diploma, GED, or Similar

• Comfortable managing and working within ticketing systems

• Team-oriented, with a strong desire to learn, grow, and take on more

• Clear, confident communicator who takes ownership and gets things done

Proven ability to handle tickets while staying calm and effective under pressure Service Now Experience