Help Desk Technician

Job Description: Acts as single point of contact for staff, parents, patients, physicians, visitors, and community partners seeking technical resolution for supported software and hardware. Provides first call resolution for customers’ technical problems while providing exceptional customer service.

Do you have experience in Ticketing system technical support?, * 2 years of experience in a direct support help desk environment

• Experience with Service Now or other large ticketing systems
• Experience using remote tools to troubleshoot
• Experience taking 35-40 calls/day
• A+ Certification Required, * Help desk: 2 years (Required)
• ticketing systems: 1 year (Required)
• ServiceNow: 1 year (Preferred)
• High call volume: 1 year (Required)

License/Certification:

• CompTIA A+ (Required)

$19 - $25 an hour - Full-time, Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, Duration: 6-month contract to hire -> upon permanent conversion will transition to hybrid model. 2-3 days onsite per week, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance