IT Helpdesk Officer

Harris Hill

London, UK

3 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Compensation

£30,971.0

Working hours

Regular working hours

Job source

theguardian.com

Tech stack

Active Directory Cloud Computing System Configuration Microsoft Dynamics CRM Networking Hardware Internet Services Microsoft Office Data Logging Computer Equipment Information Technology User Accounts

Job description

Ongoing temporary contract

Immediate start availableA well-established organisation is looking for an experienced and proactive IT Help Desk Officer to join their busy IT team on an ongoing temporary basis.This is a fantastic opportunity for someone with strong first and second-line support experience who enjoys solving technical issues, supporting users, and helping to maintain secure and efficient IT systems across a multi-site environment.Key responsibilities:

Logging and resolving IT support requests within agreed SLAs and KPIs
Installing, configuring and maintaining hardware, software, printers and network devices
Supporting Office 365 administration, Active Directory account management and access permissions
Troubleshooting hardware, software and connectivity issues
Assisting with desktop/laptop rollouts, upgrades and scheduled maintenance
Maintaining asset registers and equipment records
Supporting network, wireless and server-related tasks
Liaising with third-party suppliers to ensure continuity of IT services
Supporting IT projects, system improvements and process development
Delivering IT inductions and guidance to staff

Requirements

Previous experience working within an IT support/helpdesk environment
Experience working independently and as part of an IT team
Knowledge of Office 365 administration and cloud-based systems
Experience managing user accounts and security access
Strong troubleshooting and communication skills
Excellent organisational skills and the ability to manage competing priorities
A proactive and customer-focused approach

Experience with Dynamics CRM and supporting telecoms/internet service providers would be beneficial but is not essential.This role would suit someone who enjoys a varied IT support position and is confident building positive working relationships across an organisation.