ServiceNow CMDB / Discovery Architect (ITOM)

We are looking for an experienced ServiceNow CMDB / Discovery Architect with strong expertise in ServiceNow CMDB, Discovery, ITIL, ITSM, and CSDM. The ideal candidate should have hands-on experience in designing, supporting, and optimizing ServiceNow Discovery and CMDB processes., * Support and enhance ServiceNow CMDB processes aligned with business and IT objectives.

• Configure, maintain, and optimize ServiceNow Discovery functionality.
• Troubleshoot Discovery issues including ECC Queue errors, script execution failures, and data quality issues.
• Ensure Configuration Items (CIs) are properly discovered, classified, and aligned with CSDM standards.
• Perform CMDB health checks, remediation activities, and improve data accuracy.
• Develop and maintain Discovery patterns, probes, sensors, and scripts.
• Support ITIL process improvements and ServiceNow best practices.
• Collaborate with stakeholders to gather requirements and deliver technical solutions.
• Create technical documentation including architecture designs, workflows, and process documentation.
• Support ServiceNow integrations and data ingestion processes.

Do you have experience in Stakeholder relationship building?, Do you have a Bachelor’s degree?, * 7+ years of overall IT experience.

• 4+ years of hands-on experience with ServiceNow CMDB and Discovery.
• Strong knowledge of ServiceNow ITSM / ITOM processes.
• Experience with CSDM implementation and CI lifecycle management.
• Strong understanding of CMDB Health, IRE, data quality, and remediation.
• Experience with ServiceNow scripting (JavaScript), Discovery patterns, probes, and sensors.
• Experience working with ITIL framework and process improvements.
• Strong communication and stakeholder management skills.

Preferred Skills:

• ServiceNow Architect / Lead experience.
• ServiceNow On-Prem experience.
• Experience in enterprise-level ServiceNow implementations.
• Strong problem-solving and analytical skills.

Education: Bachelor’s degree in Computer Science, Information Systems, or related field preferred.

Experience Level: 7+ Years