Sr. IT Operations Analyst/IT Support Specialist

Highlights - This is a role to support the site directly onsite all week with a service bar / genius bar style service. They will supporting all End User Compute, Networking patching, smart hands, Audio visual / conference room / MTR assistance. Will need to understand PC and MAC, OT networks, and M365 office suite items., * Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.

• Supports customization and facilitates IT operations and maintenance processes.
• Implements programs and procedures for safeguarding data/information security and safety.
• Executes and/or organizes relevant testings.
• Designs and documents existing and changed IT operational processes.
• Develops necessary service levels in order to fulfill business requirements.
• Performs 2nd-level user help desk activities, individual coaching and trainings.

Impacts: Is expected to adopt existing concepts, methodologies, etc. in order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements., * End User Computing (EUC) Support

• Windows & Mac OS Support
• Microsoft 365 (M365) Administration and Support
• Networking Patching and Basic Network Troubleshooting
• OT (Operational Technology) Network Support
• Audio Visual (AV) / Conference Room Support
• Microsoft Teams Rooms (MTR) Support
• IT Operations & Maintenance
• 2nd Level Help Desk / Desktop Support
• Process Documentation and IT Service Management

Do you have experience in macOS administration?, Do you have a Bachelor’s degree?, “Senior Professional” Positions which need senior professional expertise, with extensive functional, commercial and/or technical knowledge in an area of competence. They integrate analysis, development, testing and implementation. They interpret and functionally influence policy and guidelines in their area of business / technology, and develop processes and systems to deliver functional objectives. They typically plan own work according to targets agreed, within a quarterly up to an annual cycle, by integrating resources in a project driven environment. They provide functional advice and guidance to colleagues and customers. A chartered professional qualification or equivalent is typically associated with grades (though not necessary).

Experience: 8-10 years.

Knowledge: Deep professional know-how and experience in one Sub Job Family. Masters domain. Transfers and applies know-how to / in various contexts. Solid professional judgment and problem-solving competence. Improves existing processes and approaches., * Are you a US Citizen or GCH? If on Visa please mention the Visa Status

• Are you ready for background check and drug screen in accordance with the local law and regulations?
• Please confirm your email address and contact number?
• Cube Hub payroll is “Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
• Please share your good time to have a call
• Do you have 8-10 years of IT Operations / End User Support experience?
• Strong Windows PC and Mac (macOS) support experience
• Microsoft 365 (M365) administration and troubleshooting
• End User Computing (EUC) support in an enterprise environment
• Audio Visual (AV) and Conference Room support
• Microsoft Teams Rooms (MTR) support
• Level 2 (L2) Help Desk / Desktop Support experience
• Experience supporting OT (Operational Technology) networks
• Ability to perform testing, troubleshooting, and issue resolution
• Are you willing to do 6am - 2pm M-F?

3.33.3 out of 5 stars Malvern, PA 19355 $33 - $34 an hour - Contract, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance