Computer IT/Desktop Support Technician

The Computer Support Associate I provides onsite Tier 2 deskside support to ensure smooth day-to-day operations of the computing environment. This role involves a combination of technical troubleshooting and administrative support, following established procedures to resolve standard issues efficiently., * Provide onsite desktop support including hardware, software, and peripheral troubleshooting

• Manage and support printers (toner replacement, maintenance, issue resolution)
• Perform computer imaging, deployments, and asset lifecycle management
• Resolve user issues through ServiceNow ticket queues
• Act as “smart hands” support for server and network teams
• Maintain and update asset records in Asset Center
• Follow Knowledge Base (KB) articles for troubleshooting and issue resolution
• Create and maintain documentation such as:
• Contact lists
• Process logs
• Incident reports
• Inventory and service records
• Handle inventory tracking, equipment maintenance scheduling, and supply ordering
• Support basic facilities-related requests
• Identify process issues and resolve them using standard procedures or escalate when needed
• Communicate effectively via email and with internal/external stakeholders

Do you have experience in Productivity software?, * Basic knowledge of computer hardware, software, and networking fundamentals

• Familiarity with Microsoft Office and general internet/intranet tools
• Understanding of computer security policies and concepts
• Ability to follow documented processes and troubleshooting guides
• Strong communication and organizational skills

Preferred Qualifications:

• 1+ year of IT support experience (Deskside / Helpdesk / Technical Support)
• Experience with ServiceNow or similar ticketing tools
• Exposure to Agile methodologies
• Recent graduates with relevant technical knowledge are encouraged to apply, * How many years of exp do you have AV / Conference Room support?
• Do you have experience with Windows 10 to Windows 11 Upgrades?
• Hands-on experience with Windows OS installation and imaging?
• Do you have Software skills: Powershell, python?

3.33.3 out of 5 stars Moline, IL 61266 $23 - $24 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Are you a US Citizen or GCH? If on Visa please mention the Visa Status

• Are you ready for background check and drug screen in accordance with the local law and regulations?

• Please confirm your email address and contact number?

• Cube Hub payroll is “Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?

• What is your Expected Pay Range?