IT Operations

We are seeking an experienced IT Operations to provide end-to-end oversight and leadership for all IT activities at a customer site in Boston, MA. This role will serve as the primary point of contact (SPOC) for site IT operations, ensuring seamless service delivery, coordination across support teams and vendors, effective incident management, and adherence to ITIL best practices., * Lead and oversee day-to-day IT operations at the site.

• Act as the primary IT contact for site leadership, business users, vendors, and support teams.
• Coordinate IT service delivery activities and ensure operational excellence.
• Manage and oversee Incident, Problem, and Change Management processes.
• Coordinate major incident response and service restoration activities.
• Ensure all site IT changes are properly reviewed, tested, communicated, and implemented.
• Monitor service performance and drive continuous improvement initiatives.
• Maintain site-specific IT documentation, including:
• Network diagrams
• Asset inventories
• CMDB records
• Infrastructure documentation
• Coordinate with internal teams, suppliers, and third-party vendors to ensure seamless service delivery.
• Conduct regular site walkthroughs and IT environment assessments.
• Identify operational risks and recommend proactive solutions.
• Support Business Continuity Planning (BCP) and Disaster Recovery activities.
• Ensure compliance with IT policies, standards, and operational procedures.
• Participate in site projects and coordinate technology implementations.
• Provide regular communication and status updates to leadership and stakeholders.

Do you have experience in Vendor relationship management?, Do you have a Bachelor’s degree?, The ideal candidate will have strong IT Operations and Service Delivery experience, excellent stakeholder management skills, and the ability to coordinate infrastructure, support, and operational activities while maintaining a high level of employee experience and business continuity., * Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• Minimum 5 years of experience in IT Operations, Service Delivery, or Infrastructure Support leadership roles.
• Experience managing IT Support, Field Services, Desktop Support, or Infrastructure teams.
• Strong understanding of:
• IT Operations
• Service Delivery
• Incident Management
• Change Management
• Problem Management
• ITIL Framework
• Experience coordinating multiple vendors and support organizations.
• Strong understanding of:
• IT Infrastructure
• Desktop Support
• End User Computing
• Network Fundamentals
• Server Fundamentals
• Excellent communication, stakeholder management, and leadership skills.
• Experience working in customer-facing environments.
• Strong documentation and organizational abilities.

Preferred Qualifications

• ITIL Foundation Certification or higher.
• Experience supporting enterprise office environments.
• Knowledge of Active Directory and Microsoft technologies.
• Experience with Asset Management and CMDB processes.
• Exposure to Business Continuity Planning and Disaster Recovery activities.
• Experience serving as an IT Site Lead or Single Point of Contact (SPOC).

4.84.8 out of 5 stars Boston, MA 02241 $20 - $24 an hour - Contract, * IT Operations Lead

• IT Site Lead
• Service Delivery Manager
• IT Support Lead
• Infrastructure Support Lead
• End User Support Manager
• Desktop Support Team Lead
• Field Services Lead