IT Support Specialist

OpticsPlanet, Inc. is seeking a 1st Tier IT Support Specialist (Hybrid). You will be working closely with support engineers and their internal customers to ensure that IT support issues are addressed smoothly and efficiently., * Monitor ticket tracking system and respond to incoming requests for help via all supported methods, during all assigned time periods, in accordance with company policies and departmental procedures.

• Serve as point of contact for reported incidents and drive these incidents to resolution.
• Adhere to company and industry best practice standards for IT troubleshooting. This includes documentation, incident replication and trend analysis.
• Create positive and flourishing relationships with internal customers.
• Assist in the development of automated self-service processes.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, The primary responsibility of the IT Support Specialist is to provide response-oriented support of customer requests and issues. The position requires some IT support experience, strong organizational skills, a deep commitment to customer satisfaction and a desire to participate in driving continual process improvement. Experience with scripting processes and working with AI agent prompts is a plus., * Bachelor’s degree in CIS/CS or 2+ years working with customer support teams to resolve customer issues in a timely manner.

• 4+ years Windows and Microsoft Office experience.
• 2+ years working with cross functional teams to resolve customer issues in a timely manner.
• Highly organized.
• Ability to quickly acquire and master unfamiliar technical skills.
• Good written and verbal communication skills.
• Ability to prioritize and balance multiple tasks.
• Willingness to research and figure out complex IT systems.
• Excellent follow-through with minimal management.
• Some experience scripting processes and working with AI agent prompts.
• Ability to sustain high level of physical activity related to typing, seeing, hearing, repetitive motion, lifting, carrying, pushing, cartons which weigh up to 50 pounds is required.
• Ability to sit, stand, twist, turn, bend, climb stairs, manual dexterity, and walking may be required, for entire shift duration.
• You must be a U.S. Person as defined by the International Traffic in Arms Regulations (ITAR).

Pulled from the full job description

• Paid parental leave
• Parental leave
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * Annual Salary Range: $45-$50K
• The annual based range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
• Ecentria offers generous benefits to full-time employees including but not limited to:
• Medical, Dental and vision insurance
• 401k plan participation
• Company paid Short and Long-Term Disability Insurance
• Company paid Life Insurance
• Company paid holidays
• Employee Assistance Program
• Paid Parental Bonding Leave