IT Operations Analyst

Ecolab is seeking an IT Operations Analyst to to lead incident response and drive service restoration across critical technologies and business services. This role partners closely with operations, engineering, and leadership teams to coordinate communications, manage escalations, and improve incident management practices., Own and lead Major Incident Management (MIM) bridge calls from detection through resolution.

Coordinate triage, assignment, and escalation across technical teams to restore service quickly and safely.

Manage stakeholder communications, including status updates, timelines, and impact summaries.

Leverage monitoring and event management tooling to identify, correlate, and track incidents (e.g., SolarWinds, ThousandEyes).

Use ServiceNow to create, manage, and report on incidents, major incidents, and related records.

Support knowledge management by ensuring timely creation and maintenance of runbooks and knowledge articles.

Bachelor’s degree

2 years’ experience in a monitoring and escalation role

ServiceNow experience

Experience with event/monitoring and collaboration tooling, including SolarWinds, ThousandEyes, and xMatters

No Immigration Sponsorship available

Preferred Qualifications:

5 years of Major Incident Management experience

5 years of ServiceNow experience

5 years of experience with event management and monitoring practices

5 years of SolarWinds, ThousandEyes and xMatters experience

Experience leading major incidents, including facilitation, decision support, and stakeholder communications

Demonstrated leadership skills, including driving alignment across teams during high-severity events

Experience contributing to knowledge management (runbooks, knowledge articles, and process documentation), Bachelor Degree

Annual or Hourly Compensation Range

The pay range for this position is $74,700.00 - $112,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.