Content Administrator - SERVPRO

The Content Administrator supports SERVPRO contents operations by managing documentation, inventory, scheduling, and communication related to contents pack-outs, cleaning, storage, and pack-backs. This role ensures accuracy, compliance with SERVPRO standards, insurance requirements, and internal procedures while providing excellent customer service., Administrative & Documentation

• Create, maintain, and audit contents inventories using SERVPRO-approved systems (e.g., DASH, Contents Pro, or equivalent).
• Ensure proper documentation for pack-outs, cleaning, storage, and pack-backs.
• Upload and maintain photos, notes, and job documentation in job management systems.
• Prepare job files for billing and review prior to submission.
• Estimating and uploading of projects

Scheduling & Coordination

• Assists with scheduling contents crews for pack-outs, pack-backs, and cleaning activities.
• Coordinate with operations/production managers, Contents Manager, crew chiefs, subcontractors, and warehouse staff.
• Track job progress and update internal systems accordingly.

Customer & Adjuster Communication

• Serve as a point of contact for customers regarding contents questions and scheduling.
• Communicate with insurance adjusters as needed to provide inventories, documentation, and updates.
• Handle customer concerns professionally and escalate issues when necessary.

Inventory & Warehouse Support

• Track contents locations (on-site, warehouse, off-site storage).
• Maintain chain-of-custody records for customer belongings.
• Assist with warehouse organization, labeling, and inventory accuracy.

Billing & Compliance

• Assist with invoicing and billing support related to contents services.
• Ensure compliance with SERVPRO standards, insurance guidelines, and company policies.
• Support audits and quality control reviews.

Do you have experience in Lift truck?, Do you have a High school diploma or GED?, * High school diploma or equivalent required; administrative or business background preferred.

• Previous SERVPRO or restoration industry experience strongly preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and SERVPRO job management systems and estimating platforms (DASH, Xactimate, etc).
• Forklift certification required (or ability to pass certification) within 30 days of hire.
• Ability to handle sensitive situations and maintain confidentiality.
• Detail-oriented with strong follow-through.
• Spanish bilingual skills are a plus.
• Must be able to successfully pass a background screening and drug test, in accordance with company policy and applicable law.

Physical & Work Environment Requirements

• Ability to work in office and warehouse environments.
• Occasional lifting (up to 25 lbs.) and standing/walking in warehouse or job sites.
• Exposure to disaster sites (fire, water, mold) may occur.

Performance Expectations

• Accurate and timely job documentation.
• Consistent communication with customers and internal teams.
• Compliance with SERVPRO standards and company procedures.
• Professional, customer-focused demeanor.