Technical Support Representative

Barracuda Networks is seeking highly motivated and enthusiastic Computer and Networking Technicians to deliver high-quality support for our industry leading networking and security solutions. This is an entry level role based in Alpharetta, GA, where you will be responsible for understanding, documenting, and troubleshooting customer product support issues via email, phone, and chat. You’ll work collaboratively within a team environment and report directly to a Technical Support Manager. What you’ll be working on

• Create, revise and publish internal and public facing product solutions.
• Interface with customers at a high volume to solve their issues.
• Develop your skills in network and security products through on-going training.
• Document, escalate and follow through with product bugs and/or issues.

Do you have experience in Customer communication?, Do you have a Associate’s degree?, * Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.

• A customer centric focus - you always aim to make the customer happy.
• Strong troubleshooting/problem resolution skills.
• Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.
• Ability to learn and adapt to quickly changing circumstances, direction and strategy.
• Experience in any of the scripting languages such as Bash, Shell, Perl, Python.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Internal mobility program, A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.
• Equity, in the form of non-qualifying options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.