Applications Support Specialist

Description We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones., * Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform.

• Configure assignment rules and target audiences to streamline training assignments for Commercial learners.

• Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals.

• Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary.

• Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders.

• Generate compliance and completion reports while validating data accuracy using Excel.

• Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments.

• Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences.

• Adhere to established governance standards, including naming conventions and metadata protocols.

• Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements. Requirements * Strong proficiency in managing and configuring learning management systems, particularly SuccessFactors.

• Exceptional skills in troubleshooting system-related issues and providing user support.

• Experience in generating and analyzing reports using Microsoft Excel.

• Familiarity with compliance standards and training documentation practices.

• Ability to collaborate effectively with stakeholders and cross-functional teams.

• Knowledge of governance procedures, including SOPs and metadata standards.

• Demonstrated ability to manage high-volume training requests with accuracy and efficiency.

• Strong communication and organizational skills to support consistent learner experiences. Technology Doesn’t Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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