IT Systems Analyst

CFS, Inc.

Lincolnshire, IL, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$72,800.0 - $83,200.0

Working hours

Shift work

Job source

indeed.com

Tech stack

Microsoft Access Microsoft Excel Microsoft Windows Data Analysis Apple Mac Systems Business Software Software as a Service Collaborative Software Issue Tracking Systems Systems Analysis Windows PowerShell Power BI

+8 more

SQL Databases TeamViewer Scripting Microsoft Power Automate Software Troubleshooting Microsoft InTune Information Technology Data Management

Job description

Hands-on IT Systems Analyst supporting day-to-day end user issues while contributing to systems analysis, reporting, data management, and process improvements. Acts as a bridge between help desk support and systems administration., * Provide Tier 1-2 end user support across hardware, software, Microsoft 365, and access issues

Troubleshoot endpoints, identity/access, collaboration tools, and business applications
Support system administration tasks (SaaS, directory services, patching, device management)
Perform data analysis, reporting, and data quality management (Excel, SQL, Power BI, etc.)
Manage endpoint lifecycle (provisioning, imaging, inventory, asset tracking)
Execute user onboarding/offboarding and access controls
Identify trends, root causes, and process improvement opportunities
Maintain documentation, workflows, and support standards

Requirements

Do you have experience in macOS administration?, * 2+ years IT support / systems support experience (Microsoft 365 environment preferred)

Experience with Windows, macOS, mobile devices, and endpoint management tools
Strong troubleshooting across hardware, software, and access/identity issues
Data/reporting experience (Excel required; SQL/BI tools preferred)
Exposure to scripting/automation (PowerShell, Power Automate) is a plus
Strong communication, organization, and problem-solving skills, * Experience with Intune, TeamViewer, BeyondTrust, or similar tools
Familiarity with ticketing systems, asset management, and IT documentation