Senior Technical Service Analyst

• Diagnose and troubleshoot incoming calls, tickets, and emails for technical issues of moderate scope.
• Responsible for timely resolution or escalation of technical issues.
• Develop, document, and implement standard operating procedures and guidelines.
• Exercise judgement within defined procedures and practices to determine appropriate action.

Do you have experience in Triage?, * Education in Computer Science, Information Technology, or relevant work experience.

• 3+ years of experience within a technical support role
• Proven ability to diagnose and troubleshoot technical issues.
• Experience working with ticketing systems to manage and document support requests.
• Basic understanding of networking principles.
• Aanalytical skills to assess, prioritize, and resolve issues efficiently.