INFORMATION TECHNOLOGY ASSOCIATE

Are you looking for an exciting and fast-paced career? Join the California Department of Fish and Wildlife (CDFW) and be part of an organization that manages California’s diverse fish, wildlife, and their habitats. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

CDFW’s Data and Technology Division (DTD) is an integral part of the Information Technology (IT) support system and the Information Technology Associate is responsible for providing IT support to the West Sacramento staff.

Under general supervision of IT Supervisor II, this position will typically perform a variety of recurring, well-defined tasks requiring occasional innovative problem-solving within guidelines. This position will act as the primary contact for West Sacramento to resolve local IT issues and will also act as the primary contact for the Headquarters to administrate and support technologies related to conference room meetings. This position must adhere to all Department IT Governance Standards and IT Policies as set by the Department’s Chief Information Officer.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 2% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program.

Please follow the link for more information regarding the 2025 Personal Leave program:

Personal Leave Program - Human Resources - CalHR.

This position may be eligible for a telework opportunity in accordance with departmental policies and operational needs. Employees are currently required to work in-person at least two (2) days per week. Beginning July 1, 2026, employees will be required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs., During this 12-month Limited Term assignment, you will receive full health, dental, and vision benefits! You will also earn State Service and accrue monthly leave credits.

Working Conditions

Ability to use a computer keyboard several hours a day, as well as being on the phone. Operate various IT equipment daily and occasionally move equipment either solely (50 lbs. max.) or with another person (100 lbs. max.). This may include new shipments of printers, network equipment, boxes of miscellaneous IT equipment and during office moves. Involves sitting some of the time but may involve walking to other CDFW facilities or standing for brief periods. Travel may be required for up to 10% of the time. Sitting and driving in a vehicle for a long period of time. Attend meetings, in other regions, in Sacramento or via conference call. A flexible schedule is required to install upgrades, perform system maintenance, resolve issues and for travel., Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., A Statement of Qualification (SOQ) is required for this position. A Statement of Qualifications (SOQ) is a narrative discussion of how your education, experience, skill, and training meet the minimum qualifications and desirable qualifications to qualify you for this position.

It also serves as documentation of your ability to present information clearly and concisely in writing. Your SOQ should be typed, include your name at the top of the first page, be no more than two (2) pages in length, Arial 12-point font, and address the following statements and questions:

1. Describe a customer service experience that sticks out to you as being challenging, complicated and/or rewarding. What was the final outcome?

2. Can you describe a difficult technical issue that was assigned to you? What were the challenges and how did you resolve it?

Do you have a valid Driver’s License license?, Do you have experience in Zoom?, Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate, Demonstrated ability to act independently with tact and flexibility. Shows professionalism, diplomacy, and courtesy when interacting with staff, coworkers, and stakeholders. Works effectively both independently and collaboratively as part of a team. Provides timely, professional customer and colleague communication. Exhibits an innovative and resourceful approach to solving technical problems. Apply routine IT troubleshooting and research skills.

4.04.0 out of 5 stars Yolo County, CA Hybrid work $4,935 - $8,740 a month - Full-time, Pulled from the full job description

• Vision insurance
• Dental insurance
• Flexible schedule

Department of Fish and Wildlife (CDFW) employees are committed to managing and protecting California’s diverse wildlife and the habitats upon which they depend.

California is one of the most biodiverse places on the planet. As such, CDFW values diverse employees working together to protect nature for all Californians. CDFW is committed to fostering an inclusive work environment where all backgrounds, cultures and personal experiences can thrive and connect others to our critical mission.

Join us and begin a meaningful new career!

Department Website: https://www.wildlife.ca.gov