Service Desk (Second Shift)

Provide first-level support for IT users and systems Manage and document incidents, requests, and resolutions within ticketing systems Maintain accurate and detailed service records Execute system testing and validation procedures Support application maintenance activities Create, organize, and maintain technical documentation Monitor operational systems and escalate issues when necessary Deliver exceptional customer service through phone and ticket support Troubleshoot hardware, software, and network-related issues Support backup and recovery activities as needed Preferred Technical Knowledge Computers and Electronics Telecommunications Technologies IT Security Principles Motorola MCC 7500 Radio Console Network Standards, Protocols, and Procedures Operating System Installation and Configuration Routers, Switches, Bridges, and Network Hardware Technical Writing and Documentation Top Priority Skills ServiceNow / Ticketing System Experience High-Level Documentation Skills Excellent Phone Support Experience Troubleshooting & Incident Resolution Systems Monitoring & Support eye, Job Description: Commons at Grant-Columbus, Ohio Contingent-On Call All Shifts Job Summary The Front Desk Clerk is responsible for maintaining the safety, security, and o…

• 13 days ago, Job Description: Berwyn Place East located in Columbus, Ohio Contingent-On Call All Shifts Job Summary The Front Desk Clerk is responsible for maintaining the safety, sec…
• 13 days ago +

Seeking a Service Desk 1 professional to provide call center, maintenance, documentation, and technical support to information system users and IT specialists. This role requires strong customer service skills, troubleshooting abilities, detailed documentation experience, and proficiency with ticketing and help desk systems. Must-Have Qualifications 5+ years of experience using Help Desk/Ticketing tools 3+ years of experience with high-level documentation and detailed ticket management Excellent phone-based customer service experience Ability to work the required second-shift schedule Experience monitoring and supporting IT systems and users Required Skills ServiceNow Remedy IRIS PowerShell Genesis UEM Grafana Microsoft Office 365 Cisco Finesse Cisco Jabber Ticket Management & Documentation Incident Tracking & Resolution Systems Monitoring