Help Desk Analyst

Our client is looking for a Help Desk Analyst to join their on-premise IT team. If you’re someone who takes initiative, follows through, and brings energy to solving problems, we want to hear from you! This role is perfect for someone who enjoys being hands-on, thrives in a fast-paced environment, and is eager to grow their technical skillset.

What You ll Do:

Provide first-level support for technical issues across the organization

Reset passwords, set up printers, and assist with new employee onboarding

Track and resolve incidents using ServiceNow ticketing system

Support hardware refresh projects, including imaging and deployment

Collaborate with the team on occasional server administration tasks

Communicate effectively with users at all levels, keeping them updated and informed

Proactively follow up to ensure issues are resolved thoroughly and promptly

3+ years help desk / service desk support experience.

A positive, can-do attitude and a natural desire to help people

Strong follow-through when you say you ll do something, you make it happen

Ability to work independently and take ownership of tasks

Experience with ServiceNow or similar IT ticketing systems

Comfortable with printer setup, password resets, user provisioning, and hardware swaps

Willingness to learn and take on more technical responsibilities over time

Dependable and consistent.

Bonus Points For:

Exposure to basic server administration or infrastructure support

Previous involvement in hardware lifecycle or refresh projects

Any certifications (CompTIA A+, ITIL, etc.)

Rate: $20-25/hour (depends on experience level). This is a contract to hire position with candidates expected to work 40 hours/ week.