Systems Administrator

Ensure the firm’s core cloud and collaboration systems (M365/Entra, Intune, Exchange, Zoom, KnowBe4, Egress, and other similar or related services) are stable, secure, and well-managed so attorneys and staff can work reliably every day-while reducing escalations to external MSPs and supporting the IT Service Manager on infrastructure and security initiatives., Systems Administration (Approx. 60%)

• Administer and maintain Microsoft 365 services, including:

• Entra ID (identity, groups, conditional access)

• Intune (device enrollment, configuration, compliance policies)

• Exchange Online (mailboxes, distribution lists, policies)

• Support and maintain assigned SaaS and collaboration tools: Zoom, KnowBe4, Egress, and similar platforms.

• Perform regular patching, configuration, and health checks across managed systems, following standards set by the IT Service Manager and CIO/CISO.

• Assist the IT Service Manager with infrastructure and security initiatives, including coordination around firewall/network changes and security controls that impact Entra, Intune, Exchange, and SaaS tools.

• Maintain accurate inventories, licensing, and configuration documentation for assigned platforms.

Incident, Problem & Change (Approx. 40% - Tier 2/3)

• Act as Tier 2/3 escalation for issues related to M365, Entra, Intune, Exchange, Zoom, KnowBe4, Egress, and related services.

• Work closely with IT Support Technicians to resolve complex incidents, ensuring clear communication and minimal disruption for attorneys and staff.

• Document resolutions and update knowledge base articles so more issues can be handled at Tier 1 over time.

• Participate in change planning and execution (e.g., configuration changes, new policies, SaaS rollouts), following ITIL-aligned change practices under the guidance of the IT Service Manager.

• Coordinate with external MSPs and vendors for escalated issues and larger changes, ensuring clear handoffs and follow-through.

• Projects & Continuous Improvement

• Lead small to medium system enhancement projects (e.g., new Intune configuration, Zoom or security tool improvements, new SaaS integrations) from planning through implementation.

• Identify opportunities to improve reliability, security, and user experience across assigned systems, and propose practical changes.

• Provide input to IT Service Manager and CIO/CISO on process improvements and opportunities to reduce recurring issues.

Top 4-6 Performance Objectives (First 12-24 Months)

• Stable and Well-Managed M365 Environment: M365 (Entra, Intune, Exchange) is stable, documented, and consistently patched with no critical gaps or unmanaged systems. User onboarding/offboarding and device lifecycle are predictable and timely.

• 2SaaS Collaboration & Security Tools Under Control: Zoom, KnowBe4, Egress, and other assigned SaaS tools are well-configured and documented, with clean groups, policies, and access processes that support smooth operations and security awareness efforts.

• Reduced Escalations and Faster Resolution: Tier 2/3 issues related to core systems are resolved quickly, with clear root-cause notes and knowledge base entries, resulting in fewer repeat incidents and reduced reliance on external MSPs.

• Documented, Repeatable Processes: Key system administration tasks (patching, configuration changes, user provisioning, license management, routine checks) are documented, repeatable, and visible to the IT Service Manager.

• Successful Small/Medium Rollouts: Leads small to medium system rollouts or enhancements (e.g., Intune policy updates, Zoom configuration changes, new SaaS integrations) from planning through implementation and handover, with minimal disruption to attorneys and staff.

Competencies & Personal Attributes

• Documentation-Focused: Naturally documents configurations, procedures, and fixes so others can follow them and the environment is understandable and supportable.

• Security-Minded: Considers security impact in day-to-day administration; respects least privilege, strong identity practices, and firm/client confidentiality.

• Calm Under Pressure: Handles urgent issues (e.g., attorney email, Zoom hearing problems) professionally and systematically.

• Service-Oriented: Balances technical rigor with responsiveness and clear communication to non-technical users.

• Collaborative & Supportive: Works well with IT Support Technicians and MSPs; willing to mentor and elevate the team’s overall technical capability.
• Ownership & Follow-Through: Takes responsibility for assigned systems and issues, following tasks through to completion and documentation.

Do you have experience in SaaS platforms?, Do you have a Associate’s degree?, Required

• Associate’s degree (or higher) in Information Technology, Computer Science, or related field.

• Minimum 1+ year of experience in an IT role within a professional services environment (e.g., legal, medical, accounting, consulting) or comparable setting.

• Hands-on experience supporting and administering:

• Windows 10/11 endpoints and common business or legal applications

• Microsoft 365 services (at least user administration in Entra, Intune, and/or Exchange)

• Demonstrated ability to:

• Troubleshoot and resolve escalated workstation and SaaS issues

• Document work clearly and maintain accurate records of changes and configurations

• Communicate clearly in writing and verbally with non-technical users

• Strong discretion and ability to handle confidential and sensitive information.

Preferred

• Experience administering:

• Entra ID (Azure AD), Intune, Exchange Online

• Zoom, KnowBe4, Egress, or similar collaboration and security awareness tools

• Exposure to basic ITIL concepts (incident, problem, change).

• Prior work in a law firm or legal technology environment.

• Certification Expectations
• Demonstrated capability and commitment to obtain CompTIA Security+ (or equivalent) within 18 months of hire, with firm support.

Pulled from the full job description

• 401(k)
• Paid time off
• Employee assistance program

• Career development plan, * Enjoys being the “go-to” person for cloud and collaboration systems in a busy, professional environment.

• Values structure and process, but is pragmatic and willing to help wherever needed.

• Sees this role as a stepping stone toward more senior infrastructure or security positions (e.g., Senior Systems Engineer, Network & Security Engineer, or IT Service Manager) within the firm.

Why Join Berry Law?

• Award-Winning Team: Recognized by Inc. 5000, Law Firm 500, Hire Vets, U.S. News and World Report for Best Companies to Work for and Secretary of Defense Pro Patria Award

• Strong Culture: Collaborative environment, mission-driven work, and commitment to excellence

• Incentives: Competitive compensation, bonuses, recognition programs

• Comprehensive Benefits: PTO, 401(k), insurance, EAP, professional development, firm swag, and community engagement

Schedule

Berry Law is an equal opportunity employer.

Berry Law is a nationally recognized law firm committed to delivering exceptional legal representation to Veterans and other clients across the country. We foster a dynamic, modern, and collaborative work environment where motivated individuals can grow and succeed.