Senior IT Support Specialist

A Senior IT Support Specialist supports employees in their daily use of IT systems and ensures the stability, security, and efficiency of the IT infrastructure. This role plays a key part in minimizing downtime, improving user experience, and maintaining seamless day-to-day business operations across the organization.

By executing responsibilities, the Senior IT Support Specialist ensures high-quality technical support, continuous improvement of IT processes, and reliable performance of all IT systems.

Your responsibilities:

• Provide onsite and remote IT support to end users, including senior leadership
• Diagnose and resolve technical issues related to computers, servers, mobile devices, printers, networks, and business systems
• Install, configure, test, and maintain hardware and software
• Monitor and maintain local IT infrastructure, proactively resolving incidents and outages
• Coordinate with global IT teams and external vendors on issue resolution
• Lead and support implementation of new technologies and corporate IT initiatives
• Train users and IT staff on systems usage and troubleshooting
• Support investment projects, including hardware upgrades and replacements (e.g. PCs, scanners, printers, AV equipment)
• Participate in budgeting and cost monitoring for IT-related expenses
• Maintain accurate documentation and inventory of IT assets
• Build and maintain a knowledge base of resolved issues
• Provide proactive recommendations for system upgrades, repairs, and improvements
• Ensure continuous improvement of IT processes and propose optimization actions
• Manage workload effectively, prioritizing tasks in alignment with business needs

Do you have experience in Windows?, * 8+ years of hands-on IT support experience

• Strong troubleshooting skills and proactive, independent working style
• Excellent communication skills, supporting users at all levels
• Solid knowledge of IT infrastructure (Windows 10/11, servers, virtualization)
• Good understanding of networking (TCP/IP, routing, switching, Wi-Fi)
• Experience with ITSM tools and ITIL principles
• Familiarity with imaging and deployment solutions
• Well-organized, reliable, with strong attention to quality
• Experience in manufacturing environments (nice to have)
• Relevant certifications, e.g. Microsoft (nice to have)
• Degree in a related technical field (preferred)
• English proficiency at minimum B2 level

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Wellness program, We offer a competitive benefits package including many options such as medical, dental, vision, life insurance, FSA, 401(k), and wellness incentives.

Giorgi Global Holdings, Inc. (“GGH”) is a privately held, diversified consumer products/packaging company with approximately 11,000 employees and operations in 15 countries. GGH consists of four US-based companies (The Giorgi Companies) and one global packaging company (CANPACK).

GGH has embarked on a transformation journey to become a digital, technology-enabled, customer-centric, data- and insights-driven organization. This transformation is evolving our business, strategy, core operations and IT solutions.