Web Administrator

Leads the ASPA Digital Service Desk function, overseeing intake, triage, prioritization, workflow management, content publishing, stakeholder communications, and operational improvements for web and digital service requests., * Lead digital service desk intake, triage, prioritization, and fulfillment processes.

• Coordinate with HHS stakeholders, ASPA Digital product owners, and content providers.
• Manage ticket routing, SLAs, escalation paths, and backlog activities using Jira.
• Oversee content publishing, metadata optimization, and web administration activities.
• Ensure compliance with HHS content standards, accessibility requirements, and quality expectations.
• Support Agile teams with content launches, campaigns, and operational activities.
• Develop SOPs, training materials, and knowledge articles.
• Monitor metrics, customer feedback, and recurring issues to improve operations.

Do you have experience in Triage?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Systems, MIS, Communications, or related field.

• 18+ years of IT, web operations, service desk, or related experience.
• Experience supporting Drupal or similar CMS platforms.
• Experience leading service desk operations, triage, SLAs, and stakeholder communications.
• Hands-on experience with Jira, HTML, CSS, Adobe Creative Cloud, and Siteimprove or similar tools.
• Experience reviewing content for quality, usability, metadata, and accessibility.
• Ability to obtain and maintain a Public Trust clearance.

Preferred Qualifications

• Experience supporting HHS, ASPA Digital, or Federal digital communications programs.
• Experience developing SOPs, training materials, and stakeholder communications.
• Experience supporting metadata optimization, search performance, and accessibility initiatives.
• Experience leading high-volume support and web operations teams.
• Drupal and Siteimprove experience in Federal environments.

4.44.4 out of 5 stars United States Remote $160,000 a year - Full-time, Pulled from the full job description

• Pet insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, $160,000

RIVA Benefits

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• 401(k) Retirement Plan with Company Match
• HSA/FSA Spending Accounts
• Long- and Short-Term Disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex (Flexible Hours and Hybrid Support, where applicable)
• Additional Workplace Benefits

RIVA Solutions is a mission-driven IT services company supporting Federal agencies through digital transformation, modernization, and innovative technology solutions. We help customers solve complex challenges while supporting missions that matter.