PTP Stakeholder Support Lead

A recognized media organization in Tennessee is seeking a new PTP Stakeholder Support Lead to join their team in Nashville. In this role, the PTP Stakeholder Support Lead will oversee stakeholder inquiry management within procure-to-pay operations. This role focuses on improving service delivery, supporting Oracle Fusion transition efforts, and driving process improvements across a global team environment., * Lead the end-to-end stakeholder support function for procure-to-pay inquiries, including intake, triage, routing, resolution, and closure.

• Manage escalations for complex or high-priority inquiries related to invoices, payments, vendor setup, and PTP policy.
• Partner with PTP, procurement, disbursements, supplier onboarding, and technology teams to resolve process gaps and improve service delivery.
• Support Oracle Fusion transition activities by helping prepare the team for system changes, go-live impacts, and stakeholder communications.
• Analyze inquiry trends, produce reporting, and drive process improvements through root cause analysis, documentation, and training.

Do you have experience in Vendor relationship management?, Do you have a Bachelor’s degree?, * 10+ years of AP/PTP experience, including at least 4 years in a Director- or VP-level leadership role

• Bachelor’s degree in Business, Finance, Accounting, or a related field * Demonstrated expertise across the full AP/PTP lifecycle, including invoicing, payments, and vendor management

• Experience building or leading a customer service, help desk, or inquiry management function within a finance or shared services environment.
• Strong root cause analysis and problem-solving skills with the ability to translate inquiry trends into process improvements
• Proven ability to manage large, globally distributed teams in a fast-paced, change-intensive environment
• Hands-on experience with support ticketing or service desk systems, such as ServiceNow
• Experience leveraging AI-enabled support tools to improve service delivery
• Excellent stakeholder management and executive communication skills

Desired Skills:

• Experience supporting an ERP migration from a service delivery or change management perspective
• Knowledge of SOX controls relevant to PTP inquiry handling and process documentation
• Media, entertainment, or large enterprise industry background
• Experience operating in a global shared services or GBS environment

• Shift: Day
• Schedule: Monday to Friday
• Hours: 8am to 5pm or 9am to 6pm with flexibility required
• Setting: 5 Days Onsite in Nashville TN or Broadway NY